Impact Workers

19/12/2023

Chief of Staff – CRO / CMO

About the role

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 129 million registered learners as of June 30, 2023.

Coursera partners with over 300 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We’re seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates.

 

Job Overview:

We are looking for 2 Chiefs of Staff to join our team: one working with the Chief Revenue Officer (CRO) and one working with the Chief Marketing Officer (CMO).

At Coursera, we work in a highly dynamic industry, and we’ve experienced significant growth and change in the last few years. As we enter the next phase of our evolution – focused on driving business results and continued growth through rigor and efficiency – we need a highly qualified Chief of Staff to work closely with our executive team. From day one, the Chief of Staff will have an immediate impact on our ability to focus on the right work, streamlining alignment and commitment, overseeing resource allocation and budgeting, and communicating objectives between departments. The ideal candidate will have proven experience in a business management role, with a special focus on executive-level advising and interdepartmental collaboration.

 

Responsibilities:

  • Drive alignment within the C*O’s leadership team to (a) understand business growth goals, (b) map goals to clear functional action plans, (c) capture XFN commitment and resource allocation to those plans, (d) measure and report out on progress ongoing, raising risks and opportunities to adjust along the way
  • Oversee strategic business initiatives and transformational efforts from development through successful execution under the guidance of senior leadership and departmental heads
  • Support and executives in decision-making, program management, and initiative implementation, ensuring constant connection to bigger picture strategy throughout all execution
  • Review, design, and execute on improvements to org structure, supporting ability to execute on commitments and employee engagement
  • Build and develop relationships with the C*O’s direct reports and other individuals in critical roles – providing an unbiased ear – to understand the need and opportunities in existing ways of working and helping define new strategies to address
  • Analyze large amounts of information and data quickly and effectively to reduce complexity and make actionable recommendations for leadership
  • Structure complex, ambiguous strategic problems for the executive team, steering large, cross-functional projects and building consensus with senior leadership across the organization
  • Serve as liaison between the Executive Team (ETeam) and senior leaders regarding business planning, project updates, proposals, and strategic frameworks / context
  • Partner with executive-enabling function – People, Finance, Administration – to drive C*O’s strategic change and improvement initiatives org-wide
  • Serve as a subject matter expert on change management, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications

 

Basic Qualifications:

  • 7+ years in a business or executive management role
    • For CMO role – experience driving results in a Marketing organization
    • For CRO role – experience driving results in a Revenue Operations or Sales organization
  • Proven experience organizing and directing multiple teams and departments
  • Excellent communicator in written and verbal form
  • Extremely versatile, dedicated to efficient productivity
  • Experience defining, planning, and leading strategic initiatives

 

Preferred Qualifications:

  • Master’s degree in Business Administration or similar field
  • Experience with data analysis
  • Experience with budget management
  • Consulting experience with a focus on operations management
  • Proven success in a project management role
  • Nimble business mind with a focus on developing creative solutions
  • Strong project reporting skills, with a focus on interdepartmental communication

Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.

For California Candidates, please review our CCPA Applicant Notice here.
For our Global Candidates, please review our GDPR Recruitment Notice here.

Coursera

Coursera Inc is an affordable and accessible online learning platform that connects learners, educators, and institutions, offering a customizable catalog of high-quality educational content, credentials, and personalized learning experiences.

Certified B-Corporation
Size: 1,001-5,000
Funding Level: Venture – Series Unknown
Total Amount Raised: $458.9 M
Year Founded: 2012

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