Impact Workers

22/05/2023

CLOSED – Customer Marketing Manager

About the role

Aurora Solar is a fast-growing Series D company on a mission to create a future of solar energy for all. Aurora makes the software that is enabling society to transition to a world powered by solar power. It’s our goal to have every solar installation in the world pass through our software, which has already been used to design millions of solar projects. Named one of “The Best Midsized Remote Companies To Work for in 2023” by BuiltInSF.com and awarded #1 Solar Software platform by Solar Power World, Aurora is disrupting the energy industry and changing the course of history.

Aurora Solar is looking for its first Customer Marketing Manager to build and manage customer programs to drive deeper customer relationships and increase renewals, referrals, and expansion opportunities. Our ideal candidate is an all-around marketing athlete who loves to bring customer stories to life, obsesses over CRM and campaign data, and knows how to turn big ideas into action. This is a highly collaborative role that requires working closely with our Marketing, Customer Success, and Sales teams.

We are a passionate and diverse team that aspires to be the best place for the best people and we’re looking for talented individuals to accelerate our exponential growth as we continue to scale. If you are looking for a stimulating and fulfilling role, come join us!

 

What you’ll do:

  • Design, launch, and scale strategic customer programs that promote customer advocacy, thought leadership, and community, including executive roundtables, networking events, our flagship events, etc
  • Build rapport with customers and build the customer reference database to power our internal teams and programs, including customer research, PR, content, and sales cycles
  • Identify and develop a library of assets showcasing our customer success stories, ranging from case studies, testimonials, webinars, events, podcasts, reviews, and more
  • Support customer retention, upsell, and cross-sell initiatives and campaigns
  • Measure the impact of customer marketing activities on customer growth, retention, and financial outcomes, and communicate these impacts within the organization
  • Be the champion for all things customers within the marketing team

 

What we value:

  • 5+ years of experience in customer marketing, lifecycle marketing, or advocacy-related roles in B2B, SaaS
  • Relevant marketing experience with an understanding of how to build marketing strategies and programs around several different customer audiences with unique goals and personas
  • Demonstrated ability to build relationships and align with internal and external stakeholders
  • Ability to connect and build relationships with customers
  • Strong analytical skills to support data-driven decisions
  • Highly organized and self-directed

At Aurora Solar, we tie our base pay ranges to level and location. In the United States, this means that your base pay ranges will fall into one of three geographic pay zones depending on your location.

In most cases, we target the midpoint of our salary ranges for new hire compensation. This placement is reflective of full proficiency in a role. Base pay is ultimately determined based on a number of factors including skills, qualifications, and location. This role is eligible for additional variable compensation and an equity grant, which will be discussed in your initial recruiter conversation.

Our current base pay ranges in each zone are:

  • Tier 1 San Francisco, New York City: $145,000.00 – $196,000.00
  • Tier 2 Seattle, Los Angeles, Washington DC: $140,500.00 – $190,000.00
  • Tier 3 All Other US Locations, including Colorado: $132,000.00 – $178,500.00

Aurora is dedicated to building a diverse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. We encourage you to apply even if you believe that you do not meet all of the above criteria!

For San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Our mission at Aurora is to create a future of solar energy for all. We aim to reflect that inclusivity in the people who imagine and build our product by creating an environment where diversity is cherished and where anyone—regardless of background—can thrive. We strive to always do better and know that by empowering people, we can power the planet.

Aurora Solar

Aurora Solar is a SaaS company that uses aerial imagery to assess solar installation projects. They were named one of “The Best Remote-First Companies To Work for in 2022” by BuiltInSF.com.

Size: 101-250
Funding Level: Series D
Total Amount Raised: $523.5 M
Year Founded: 2013

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