Impact Workers


CLOSED – Director of Omnichannel Applications

About the role

King Arthur Baking Company is an award-winning, audience-leading baking company with a strategic vision to be the resource for baking education and inspiration. Through traditional and new media, in-person and virtual education, we strive to be a leader in helping novice and expert bakers alike. We’re not going anywhere – we’ve been part of the family since 1790. We work to build stronger communities and increase access and the connection to real foods. We take pride in our responsible sourcing and our “never bleached” guarantee. And we work closely with farmers, millers, and suppliers in a continued commitment toward sustainability. Our wheat flour is grown and milled right here in the United States. Flour this good uses only the purest ingredients, free from GMOs. As a founding B Corporation, we are committed to using the power of business as a force for social and environmental good. We believe every employee’s contributions make our company what it is: vibrant, successful, and committed to spreading the joy of baking. We are a welcoming and inclusive 100% employee-owned company.


The Position:

The Director of Omnichannel Applications is responsible for application strategy, leadership, management, delivery, and operational support for omni channel systems across all units at King Arthur Baking. This high impact role leads their team and guides the organization through system selection and architecture choices to enable an enhanced and cohesive experience for our bakers across all our omni channel systems. The individual in this role is expected to work in a highly collaborative manner across a broad range of teams supporting our wholesale grocery, food service, direct, and retail channels including cafés, baker education centers, e-commerce, contact center operations, direct to consumer, order fulfillment, marketing, and information technology teams. In addition to the above “core selling applications”, the Director of Omnichannel Applications supports application development practice design and deliver of IPaaS middleware integrations across disparate business processes and systems including 3 rd party SaaS providers.

This role is responsible for building and leading a business analysis function within King Arthur Baking; including hiring based on strategic needs and guiding the work of business analyst functions toward best practices in program management, business process design, quality assurance practices, documentation, and facilitation of technical design.

Reports to: Vice President of Information Technology

Location: Hybrid White River Junction, VT, onsite 5-7 days per month. This can be grouped into single monthly trips.


The Benefits:

Yes, we have the regular “stuff” – medical, dental, vision, company paid short- and long-term disability, life insurance, paid time off to rest, paid holidays to have fun, a 401(K) with a company match. But here’s what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.


Essential Responsibilities:

  • Leads the definition, alignment, communication, and execution of an Omni Channel technology strategy and roadmap. Effectively works across all levels of the organization to educate, influence, build consensus and gain support of the respective strategy and roadmap.
  • Leads portfolio governance, program management and project management best practices in support of the applications strategy and roadmap using waterfall, agile, and DevOps methodologies in a matrix organization. Leads projects, creating project organization and RACI charts, developing a project work break down structure, driving commitments from others, setting dates, holding people accountable and reporting the facts at Steering Committee meetings.
  • Implementation of continuous delivery development methodologies and cloud native application development strategies.
  • Develops policies, procedures and leads incident management, releases management and change management best practices.
  • Applies in-depth knowledge of applicable laws and regulations as they relate to IT. For example: Payment Card Industry (PCI), Personally Identifiable Information (PII), Health Insurance Portability and Accountability Act (HIPAA), California Consumer Privacy Act (CCPA), etc.
  • Works in a highly collaborative manner and develops cross-functional trusted advisor relationships across the organization.
  • Works with department leadership to determine business requirements and available resources to identify systems solutions to achieve business strategies.
  • Evaluates the ROI of time, money and resources to determine the best solution to a proposed challenge or opportunity.
  • Ensures proper documentation exists associated with all aspects of KAB developed systems.
  • Leads technology and partner evaluations, the RFI/RFP process, selection, negotiations, and implementations.
  • Manages external partners, vendors, consultants and managed services.
  • Develops internal and external service level agreements and holds people accountable.
  • Develops and manages an OpEx/CapEx budget supporting the hardware, software, license, maintenance, support, subscriptions, services and consulting needs for your areas of responsibility.
  • Exercises comfortability taking calculated risks and making decisions without all the facts.
  • Provides leadership and training by effectively communicating, delegating and establishing goals and objectives for a matrix team comprised of internal and external resources.


Team Management/Leadership:

  • Openly communicates team and individual expectations and concerns.
  • Be readily accessible, willing to listen and seek to understand.
  • Engage your team: motivating, directing, inspiring and involving them in decisions.
  • Nurture growth in others by supporting their passions, strengths and work styles.
  • Maintain employee attitude and morale by recognizing outstanding performance and managing performance issues.
  • Lead and manage a high performing IT Team responsible for developing middleware and custom application when needed.
  • Provide coaching and mentoring to your team along with day-to-day guidance and prioritization of cross-functional project, enhancement, and production support activities.

This should not be construed as an exhaustive list of all job duties and responsibilities. There may be some variation and/or development of the above duties and responsibilities without changing the general nature of the job.


Minimum Job Requirements:

  • A 4-year college degree (BA or BS); Master’s degree is preferred.
  • Minimum 10 years of IS experience.
  • Minimum 5 years of experience managing an IT Team(s) responsible for supporting Omnichannel systems.
  • Experience with various POS systems, content management systems, ecommerce, order management, CDN’s, shopping cart, search engines, hosting providers, public cloud is preferred.
  • Experience with distributed enterprise systems design and integration platform use.
  • Experience implementing and integration omni channel architecture systems landscapes.
  • Experience with SAP S4/HANA and BTP is a plus
  • Awareness of the evolution of software development, current tools, best practices and suitable technologies
  • Ability to apply system analysis and design principles and coach others towards the strategic mission
  • Ability to create and write clear, complete documentation of systems and procedures
  • Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy
  • Committed to providing excellent service and support to our internal and external customers


Success factors/competencies for this role:

  • Open to change, recommends actions for continuous improvement
  • Thinks and acts strategically, understands how their role contributes to larger outcomes
  • Provides exemplary customer service to both internal and external customers
  • Sets high standards for oneself, meet deadlines
  • Learns from mistakes, receptive to feedback
  • Effective communicator, listens and respects others’ points of view
  • Participates in team problem solving and decision making
  • Maintains a positive attitude
  • Is community minded – gets involved, volunteers


Physical Requirements/Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to work at a computer for extended periods of time
  • Ability to work in an open office environment which can be noisy at times
  • Ability to attend meetings frequently held in buildings located across our White River Junction and Norwich, VT campus.


  • Understands that safety is the responsibility of everyone at the organization
  • Responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately
  • Engages in safety and compliance training programs and encourage 100% team participation in same


  • Adheres to company-wide green norms, looks for ways to reduce, reuse, recycle
  • Educates oneself on KAB environmental campaigns
  • Strives to continually improve and implement new processes to reduce our environmental impact

It is the responsibility of every employee to contribute to a positive and safe work environment through cooperative and professional interactions with co-workers, customers, and vendors. As a proud Benefit Corporation, King Arthur Baking expects our employees to adhere to company-wide green norms and remain educated on company impact campaigns.

There’s room at our table for you! Apply today.


Equal Employment Opportunity Employer:

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Flour provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.

  • Amounts vary based achievement of financial targets. Participation based on hire date and program entry date.

King Arthur Baking Company

Owner and operator of a bakery company intended to produce and sell various wheat made products. The company’s products include whole grain banana bread, pancake mix, gluten free flours and organic flours, enabling consumer to enjoy various tasty and healthy wheat products.

Certified B-Corporation
Size: 201-500
Year Founded: 1790

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