Impact Workers

07/12/2023

ERP & APPLICATION SUPPORT MANAGER

About the role

As the ERP Implementation Manager at Clover Sonoma, you will play a pivotal role in ensuring the smooth functioning of our ERP application and other on-prem and cloud-based applications. Your primary focus will be on providing day-to-day support for these systems, working closely with stakeholders to gather requirements for system enhancements, and collaborating with third-party consultants on system integration projects. Additionally, you will work alongside Process Owners to develop and maintain test cases, and actively participate in testing new and updated systems. Reporting directly to the Director of Information Technology, you will be an important link between technology and business operations.

As a purpose-driven, certified B corporation, Clover is leading the way for conscious businesses by demonstrating care for all stakeholders and moving the world forward. We are committed to lowering our environmental impact and meeting our sustainability targets, by providing kids and adults with healthy, nutritious, and delicious products that are made with care for animals, people, and the planet.

Salary range: $120,000 to $140,000 per year pending DOE

 

Responsibilities:

  • Provide expert-level support for the ERP application and other IT-related applications, effectively troubleshooting and resolving issues across all business areas.
  • Support and troubleshoot EDI transactions and Data Warehouse issues, ensuring seamless data flow within the organization.
  • Collaborate with stakeholders to identify opportunities for system process improvements and address data-related needs, while refining existing system requirements.
  • Prepare comprehensive requirements documentation for developers to ensure the accurate implementation of desired system changes and enhancements.
  • Validate and test system outputs, and create user documentation to facilitate the smooth adoption of new processes and features.
  • Utilize basic SQL statements to troubleshoot, identify, and resolve issues in the applications.
  • Assist end users in creating and maintaining test cases, and provide guidance in resolving computer-related problems and programming errors, while conducting training sessions for users.
  • Play a key role in system implementations, contributing your expertise and knowledge to ensure successful project outcomes.
  • Manage user account administration to maintain security and access controls.
  • Embrace other duties and responsibilities as assigned to support the overall efficiency of the Information Technology department

 

What You Bring To The Team

  • Bachelor’s Degree in Computer and Information Systems, Computer Science, or a related field.
  • A minimum of five (5) years of experience in application support, demonstrating a strong grasp of information technology, computer programming, and management information systems.
  • Possess excellent written and verbal communication skills, along with strong interpersonal abilities to collaborate effectively with diverse stakeholders.
  • Experience with creating ad hoc reports to analyze and present data insights.
  • Familiarity with ERP systems, with prior experience in Infor M3, desired.
  • Knowledge of Electronic Data Interchange (EDI) mapping is desired.
  • Basic proficiency in MS SQL Management Studio and the ability to write simple select statements for data analysis.
  • Proven track record of complex problem-solving and decision-making capabilities.
  • Previous work experience within the food and beverage industry or a related field is highly desirable.
  • Willingness to be available as needed, including 24/7 support when required, to address critical system issues and ensure continuous operations.

 

About Clover Sonoma

Third-generation family owned and operated, Clover Sonoma is recognized as a leader at the forefront of the dairy industry with their full line of conventional and organic dairy products. The Petaluma-based company in California’s beautiful Sonoma County has always held themselves to higher industry standards and is a dairy with many firsts. Clover was the first dairy in the United States to become American Humane Certified for the humane treatment of their animals, the first to switch to a 100% plant based, renewable carton and the first milk brand to launch a post-consumer recycled (PCR) gallon milk jug, made with 30% recycled plastic. In addition, Clover holds their partnership of family-owned dairy farms to a higher standard with its own unique Clover Promise of Excellence — a set of regulations to ensure the highest level of animal welfare, product quality, and sustainability measures are followed.

Clover is also known for their involvement in the community, giving back at least 5% of annual profits through Clover Cares and most notably their infamous mascot, Clo the Cow, whose witty puns and billboards have been delighting Northern California for over 50 years! With a history of ‘do-gooding’ built into their DNA, Clover was proud to become a Certified B Corporation® in 2016 – meaning that we use business as a force for good by putting people and planet alongside profit.

Clover Sonoma is a proud equal opportunity employer. We value and embrace diversity for the benefit of our employees, our consumers, our products, our community and the planet. We are committed to building an inclusive workplace for everyone. We do not discriminate on the basis of race, color, ancestry, age, religion, marital status, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

Clover Sonoma

Clover Sonoma, a dairy company based in Northern California, is renowned for its high-quality, sustainably produced dairy products, including milk, butter, and cheese. Emphasizing organic and non-GMO ingredients, the company is committed to responsible farming practices, animal welfare, and environmental stewardship, setting a standard in the dairy industry for health and sustainability.

Certified B-Corporation
Size: 201-500
Year Founded: 1916

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