Impact Workers


Sales Account Manager

About the role

As part of the sales team, you will be responsible for, identifying business opportunities, building and maintaining successful relationships with prospects and existing clients, collaborating with team members on business strategy and upsell our services to achieve business objectives.

You will be target driven and always strive to meet and exceed the KPIs’ set by the business. This role brings together the recovery and sales aspects for the business, supporting the dynamic and versatile skill set that you will deliver to ensure success.



  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximise profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our products according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly targets to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track your account KPI’s with the use of CRM
  • Collaborate with other sales team members to identify and grow opportunities within territory
  • Manage projects within client relationships, working to carry out client goals while meeting company goals
  • Identifies opportunities to grow business with existing clients
  • Service multiple clients concurrently, often meeting deadlines
  • Keep records of client transactions via CRM
  • The ability to build a product range for your clients, maintaining and increasing the opportunity upon regular review



  • Salary – Competitive
  • Role type – Office based
  • Hours of work – 40hrs per week Monday to Friday (08:00 – 17:00)
  • Holiday entitlement – 25 days annual leave plus bank holidays



  • Proven account management or other relevant experience
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level
  • Experience in delivering client-focused product portfolio based on customer needs
  • Proven ability to manage multiple customers at a time while paying strict attention to detail
  • Excellent listening, negotiation, and presentation skills
  • Excellent verbal and written communications skills
  • Keen attention to detail and adherence to deadlines
  • Expert at Microsoft Office Suite
  • 5+ years sales experience



  • Additional languages
  • Telecom market experience



  • 25 days annual leave plus bank holidays
  • Paid sick pay
  • Cash plan benefits including Dental, Optical, Health & Wellbeing, Health Screening, Combined Physiotherapy, Online Health
  • Employee birthday gift – £25 love to shop gift vouchers each year
  • Health Assured – Employee Assistance Programme – access to trusted experts in reducing stress, combating absenteeism, encouraging good mental health and promoting positivity in the workplace
  • Stakeholder pension scheme – 4% employer and 5% employee
  • Free eye tests
  • Free annual flu vaccine
  • Free head, neck and shoulder massages
  • Free staff parking
  • Interest free season ticket loan
  • Star of the month – winner receives gift vouchers, one additional day annual leave, lunch, trophy and certificate of recognition

Genuine Solutions

Genuine Solutions specializes in mobile/smartphone accessory distribution and environmental recovery/recycling and re-use. They help reduce the impact that wasteful mobile technology has on planet earth by providing ethical and sustainable choices in recovery and distribution.

Certified B-Corporation
Size: 51-200
Year Founded: 2005

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