Impact Workers

29/12/2023

Sales Support

About the role

UpCircle values a diverse workforce. Women, people of colour, people with disabilities and members of the LGBTQ+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the recruitment or interview process please let us know by emailing hello@upcirclebeauty.com

Listed with the likes of Holland & Barrett, Ocado, Beauty Bay & Naturisimo in the UK, and in over 40 countries globally, we’re making serious moves in our sustainable skincare mission.

We need support to grow further. That’s where you come in!

We’re looking for someone to be a passionate advocate of what we stand for to help our sales team get an UpCircle product in every home. Your job will be to assist the sales team with customer service, operations support & CRM management.

You’ll be expected to help support our existing wholesale partners to ensure a strong and flourishing working relationship. This role requires strong communication and organisation skills as well as resilience and perseverance.

In return, we can offer you responsibility, fast-paced start-up action, enormous opportunity to learn and to build your skillset across all areas of the business. You will help manage our existing wholesale customer base, whilst maintaining our back of house & responding to customer queries. You will be supporting our Sales Director Katy, who is actively in charge of account management, B2B sales and processing orders. You will be assisting her and working closely together to ensure our UK customers have everything they need!

 

You

  • Excellent communicator
  • Fantastic organisation skills (you’ll have a lot of spinning plates!)
  • CRM experience is a plus (but not essential)
  • Flexible, curious & proactive
  • Problem solving approach – be willing to adapt to individual customer’s needs, no matter what the request!
  • Passionate about sustainability and skincare
  • Self-motivated – to begin with you will be fully supported by Katy who will train you in all tasks and responsibilities. However, in time we need someone who can take initiative and begin tasks before they even need to be asked!

 

Responsibilities

  • Manage back of house documents – update existing wholesale documents with any changes to stock levels or products
  • Assisting onboarding new stockists – completing NLF/new supplier forms, answering customer queries & getting new customers set up on our wholesale platform.
  • Manage wholesale platforms – we use several B2B/wholesale platforms in the UK, these need to be kept up to date with new products & stock. You’ll have the freedom to merchandise the platforms & make changes to improve our reach & performance.
  • Setting up new wholesale platforms
  • Account management – Look after our existing accounts with proactive communication. This includes following up after orders, setting up affiliate requests, organising customer returns, assisting with marketing and promo initiatives such as stockist newsletters, in store sampling sessions, and staff training.
  • CRM management – helping to organise & maintain existing CRM
  • Tradeshows and Festivals – joining our sales team at tradeshows and festivals across UK

 

In Return

  • Salary ~£24k (depending on experience)
  • Rapidly growing, fast-paced action where no two days are the same
  • Option to work from home 2 days a week after probation
  • Opportunity to develop and grow across all aspects of the business
  • Enough skincare to shake a tree at
  • The chance to make a serious impact from the get-go

 

Additional Info

  • Start Date: Immediate
  • Role is based in Kennington, London, SE5 0AE
  • Applicants must be eligible to work in the UK

 

How To Apply

Please send a CV in PDF with a brief intro to katy@upcirclebeauty.com with the subject “UpCircle Sales Support”. Early applications are strongly recommended. Good luck!

UpCircle

UpCircle is a pioneering beauty brand renowned for its sustainable skincare products made from upcycled ingredients, like coffee grounds and fruit stones. With a commitment to eco-friendly and ethical production, their range includes face scrubs, serums, and soaps, embodying a circular economy ethos to reduce waste in the beauty industry.

Certified B-Corporation
Size: 11-50
Year Founded: 2016

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